Shipping Policy

When Will My Order Be Shipped?

Usually your order will be processed and shipped within 24 hours. If a product is temporarily out of stock, we will notify you when your order is received and provide an estimated delivery date. Orders received after 1pm on Fridays may not ship until the following Monday.

Shipping & Delivery

Onatorobi offers free domestic ground shipping on orders over $100. USPS Priority Mail delivery typically takes 1-3 business days.

We ship via USPS, FedEx, or UPS. Please note that we ship to physical addresses only; PO Boxes cannot be used.

If you have questions about your order, please contact us at [email protected] or call +1 (305) 221-7115.

How Do I Know That My Order Has Been Shipped?

Once your order has been shipped, you will receive an email with your tracking number and a link to track your package online.

What To Do If I Received An Item That Is Damaged?

If you receive the wrong or a damaged item, please contact [email protected] or call +1 (305) 221-7115 immediately so we can assist you.

Is My Personal And Credit Card Information Safe On Your Website?

Yes. All transactions are processed using Secure Socket Layer (SSL) encryption to ensure your personal and credit card information is secure. Additional measures are in place to prevent unauthorized access to customer information.

Is Ordering Over The Internet Secure?

Yes. SSL encryption is used for all transactions, encrypting data between your computer and our server so that your order information is transmitted safely.